Client Experiences
What Owners Say After the Work Is Done
A few accounts from people who have left a watch with us — some for routine care, some for more significant restoration. Described in their own words.
Back to Home340+
Movements serviced
4.8
Average satisfaction
94%
Heirlooms returned running
20+
Years combined expertise
Reviews
From Our Clients
Arthit Thongdee
Krabi Town
I brought in my grandfather's pocket watch — it had not run in over a decade. I was told clearly what the work would involve, and I received a written plan and cost estimate before anything was touched. The watch came back running steadily, and the aged dial was left exactly as it was. That was important to me.
May 2025
Siriporn Wattana
Ao Nang, Krabi
A routine service on a watch I wear every day. The process was straightforward — they examined it, explained that the lubrication was overdue, and carried out the service within about two weeks. The timekeeping improved noticeably and I was given the service warranty documentation before I left.
April 2025
Mark Rathbone
Phuket (sent by post)
I posted a 1960s automatic watch from Phuket after emailing to check the process. The packaging advice was helpful, and I got a condition report a few days after it arrived. The service took just over three weeks. I was genuinely pleased with how clearly everything was explained throughout — no assumptions, no surprises.
May 2025
Praew Charoenwong
Krabi
My mother's watch needed the hands replaced — they had faded and one had broken. I was initially worried about losing the original feel of the piece. The dial specialist walked me through what could be done and what would look right without modernising it. She found hands that matched the era well. The watch looks as it should.
April 2025
Jacques Lemaire
Bangkok (collected while visiting Krabi)
I dropped in on a recommendation while on holiday. I had a vintage Swiss piece that needed a service and had been putting it off. The initial assessment was done while I waited — about twenty minutes. The work was completed a week later and posted to me in Bangkok. Timing results were included with the watch. Good work, no fuss.
May 2025
Niran Kanchanawong
Trang Province
The heirloom restoration service was more involved than I had anticipated — a replacement wheel had to be made by hand, which I was not expecting to hear. They described the work carefully and kept the original movement parts. The watch runs well now. The turnaround was about ten weeks, which they had indicated at the outset. Worth every baht.
March 2025
Case Studies
A Closer Look at Three Jobs
The Challenge
1940s Pocket Watch — Stopped for Fifteen Years
The owner had inherited a pocket watch from his father. It had stopped running sometime in the 2000s, the mainspring was broken, and one of the jewelled settings had cracked. There were no spare parts available commercially.
The Approach
A written restoration plan was prepared after a full disassembly assessment. The cracked jewel setting was replaced using a donor movement of the same calibre, and the mainspring was fabricated from stock material to match the original specification. The aged enamel dial was cleaned conservatively and left with its original patina.
The Outcome
The watch was returned running within ±45 seconds per day, appropriate for its age and design. Original parts not reused were returned separately. The owner described the result as exactly what he had hoped for — functional, and unchanged in character.
Duration: 11 weeks
The Challenge
1970s Dress Watch — Dulled Dial, Faded Hands
A watch with a silver lacquer dial that had yellowed and hands whose lume had darkened to near-black. The movement was running acceptably. The owner wanted the watch to look presentable again without losing its vintage feel.
The Approach
The dial was assessed as safe to clean, and a gentle aqueous cleaning was carried out that brightened the lacquer without removing the natural ageing. New old-stock hands from the period were sourced to match the original style and size. The lume on the new hands was darkened slightly to sit better against the dial's tone.
The Outcome
The watch looked refreshed rather than restored — which was exactly the brief. The owner was clear he did not want it to look new, and the result respected that. He described it as looking the way it probably did in the early 1980s rather than when it left the factory.
Duration: 3 weeks
The Challenge
Daily Wearer — Rate Drifting, Winding Crown Stiff
A working wristwatch that had been worn daily for eight years without a service. It was losing about four minutes per day and the crown had become noticeably stiff to pull and turn. The owner needed it back within three weeks.
The Approach
A routine care service was carried out. The stem and crown assembly were cleaned and the worn gasket replaced, resolving the stiffness. The dried lubricant on the keyless works was one cause of the rate drift; after a full clean and relube, the movement settled well.
The Outcome
Returned in eleven days. Rate was within +8 seconds per day in the wearing position — a normal result for this calibre. Crown operation was smooth. Written warranty provided. The owner said it felt like a different watch.
Duration: 11 days
Reach Us
Contact the Workshop
Telephone
+66 75 624 138Address
134 Thanon Utarakit, Pak Nam
Krabi 81000, Thailand
Working Hours
Monday – Friday: 9:00 – 17:30
Saturday: 10:00 – 15:00
Sunday: Closed
Walk-ins welcome; calling ahead ensures someone is free to give your piece proper attention on arrival.
Credentials
Professional Standing
Thai Horological Society
Active member since 2018, with participation in national technical knowledge exchanges.
Advanced Calibre Overhaul
Certified training in complex mechanical movements, completed at an accredited horological training centre.
Krabi Chamber of Commerce
Recognised for artisan service quality in the 2024 Krabi Business Excellence programme.
Would You Like to Discuss Your Watch?
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