Legal

Privacy Policy

Sila Wela — 134 Thanon Utarakit, Pak Nam, Krabi 81000, Thailand

Last Updated: 12 May 2025

1. Introduction

Sila Wela ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to all personal data collected through our website and through direct communication with us.

If you have any questions about this policy, please contact us at [email protected].

2. What Information We Collect

We collect limited personal information through the following means:

• Contact form: name, email address, and optionally phone number and message content.
• Direct correspondence: email address, phone number, and any information you choose to include in messages to us.
• Watch intake: name, contact details, and information about the watch being left for service.
• Website analytics: anonymised usage data such as page views and visit duration, collected via analytics tools if enabled.
• Cookies: see our Cookie Policy for details.

We do not collect payment card details through our website. Any payment-related information is handled separately in person or via secure third-party payment methods.

3. Legal Basis for Processing

We process personal data on the following legal bases under applicable Thai law and international data protection principles:

• Contractual necessity: to carry out watch repair and restoration services you have requested.
• Legitimate interest: to respond to enquiries, manage customer relationships, and improve our service.
• Consent: for any non-essential cookies or marketing communications, where you have given explicit consent.

4. How We Use Your Information

• To respond to enquiries and arrange service appointments.
• To carry out and manage watch repair, service, and restoration work.
• To send updates about a watch in our care (e.g. condition reports, completion notices).
• To maintain records of work carried out for warranty purposes.
• To analyse website usage and improve our site content.

We do not use your personal information for automated decision-making or profiling.

5. Data Sharing

We do not sell or rent personal data. We may share information in the following limited circumstances:

• Service providers: analytics or email service providers acting on our behalf under appropriate agreements.
• Legal requirements: if required by Thai law or a lawful request from a public authority.
• Parts suppliers: where a watch requires parts to be sourced, we may share a description of the calibre or part required — no personal data is shared in this context.

6. Data Retention

We retain personal information for as long as necessary for the purposes described above:

• Enquiry records: up to 12 months from last contact if no service was carried out.
• Service and restoration records: up to 5 years, for warranty and reference purposes.
• Analytics data: retained in anonymised form; individual session data typically expires within 14 months.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. These include access controls on our systems, secure email communications where possible, and physical security of any paper records. In the event of a data breach that poses a risk to your rights, we will notify affected individuals without undue delay.

8. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. You can manage cookie preferences through the consent banner on the homepage or in detail on our Cookie Policy page.

9. Your Rights

You have the following rights in relation to your personal data:

• Access: to request a copy of the personal information we hold about you.
• Rectification: to ask us to correct inaccurate or incomplete information.
• Erasure: to request deletion of your personal data in certain circumstances.
• Restriction: to ask us to limit how we use your data while a concern is addressed.
• Data portability: to receive your data in a structured, machine-readable format where applicable.
• Objection: to object to processing based on legitimate interest.
• Withdrawal of consent: where processing is based on consent, to withdraw it at any time.

To exercise any of these rights, please write to [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with a revised "Last Updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

13. Contact

For questions, requests, or concerns related to this privacy policy, please contact:

• Email: [email protected]
• Address: Sila Wela, 134 Thanon Utarakit, Pak Nam, Krabi 81000, Thailand
• Phone: +66 75 624 138

This policy is governed by the laws of Thailand. Questions relating to data protection may also be directed to the Office of the Personal Data Protection Committee (PDPC), Thailand.