Your Watch Deserves Unhurried, Attentive Care

Common signs include the watch losing or gaining time noticeably, the crown feeling stiff, or the movement stopping unexpectedly. Even without obvious symptoms, periodic care helps avoid more involved repairs later. We are happy to take a look and give you an honest picture of the condition.

A routine care service usually takes between one and three weeks, depending on the watch and our current schedule. We will give you a realistic estimate when you bring the piece in. If timing matters to you, just let us know and we will do our best to accommodate.

We work primarily on mechanical and automatic watches — pocket watches, wristwatches, and older heirloom pieces. If a watch falls outside what we can handle well, we will say so during the initial assessment rather than proceeding with work we are not confident in.

This is a question worth discussing carefully. Sympathetic restoration — conserving original parts and finishing where possible — generally preserves more of a piece's character than aggressive polishing or part replacement. We talk through these considerations before deciding on any approach.

The initial assessment involves examining the movement and case to understand the watch's current condition. We will then explain what work is appropriate and what it would cost. There is no obligation to proceed after the assessment. Please contact us to discuss the fee arrangement before bringing the watch in.

We are happy to receive watches sent carefully packaged and fully insured. Please contact us first so we can advise on the best way to send the piece and confirm we are available to receive it. We will return it by a similar secure method once the work is complete.